As a Member Success Assistant, you will be an integral part of the team, working directly with Member Success Department Manager. This role requires strong organizational skills, excellent written & verbal communication, a curious and collaborative attitude, flexible scheduling, and a passion for helping others follow their dreams by creating a plan and following a roadmap to the ultimate success of the cruising lifestyle.
Work Hours:
⭐ 20 hours per week to start
⭐ Flexible Schedule
Rate:
⭐ 5 USD per hour
POTENTIAL TASKS
Customer Relationship Management
- Monitor/respond in CMM
- Gather member feedback
- Onboarding prep: docs, invites, reminders
- Setup AddEvent & complete checklists
- Post-purchase support: surveys/gifts
Community Engagement
- Welcome & onboard Discord members
- Respond to basic tech Qs, escalate as needed
- Track/report metrics for KPIs
- Maintain channel cleanliness
- Post announcements (Weekly Content Calendar)
Communication & Administration
- Manage CSM inbox
- Calendar: avoid overbooking, schedule calls
- Transfer attendees & plot tasks in CMM
- Sync calendars (team-wide)
- Maintain Support Calendar
- Weekly task plotting
- Manage ClickUp tasks
- Update Member Profiles in CMM
- Share Discord comments/updates
Zoom Tech & Training Support
- Backend lead: Welcome Aboard, Capt. Circle, Education Sessions
- Open rooms early
- Prep links/resources
- Manage checklists/follow-ups
- Setup breakout rooms
- Upload Zoom recordings to GDrive
- Upload workshops to Training Portal
- Update training resources & Zoom map links
SKILLS/EXPERIENCES REQUIRED
Required Skills & Qualifications
- Bookkeeping/accounting experience (property management preferred)
- Proficient in Xero & 3rd-party integrations (Zapier, etc.)
- Strong cash flow & forecasting skills
- Process automation & workflow efficiency
- Detail-oriented with strong analysis skills
- Works independently in remote settings
- Strong communication/collaboration
- Fluent in English (written & verbal)
Desirable Skills
- Rent-to-Rent / Management Agreement experience
- Familiar with Google Data Studio / Power BI
- Expense systems & approval workflow design
IMPORTANT REMINDERS
- Please apply only once. If you have already submitted an application form for another position, please do not submit another form. Any additional submissions will be automatically tagged as invalid.
- Our application will include submission of requirements and a few trial tasks. Please block off some time to prepare and complete these before starting the form. We recommend saving the URL to this page so you can come back when you’re ready.
- To ensure smooth communication, please download WhatsApp. It’s the primary tool many of our clients use, and we’ll also use it alongside email to reach out to you for potential client opportunities if you successfully pass this application. (Here's a quick tutorial on how to do this!)
- TIP: Read through the questions in the form first to know what you need to prepare before filling out the form. Please be on a PC or a laptop before proceeding with your application.
- Your minimum internet speed should be 10 mbps and your PC specs should be at least Intel Core i5 (or equivalent) and have 8GB RAM (at the minimum).
- DON’T HESITATE! No VA experience is required!
